Refund policy

We provide merchandise refunds, merchandise credits and exchanges on non custom-order and non special-order goods.

Non custom-order merchandise may be returned for refund provided the item is in new and unworn condition and still has all tags intact, only with a return authorization, within 14 days of delivery of item. Cost of shipping, processing and and duties will be deducted from refund total or merchandise credit total. To obtain a Return Authorization via email please contact talismanjeweler@gmail.com referencing your order number, item and amount. Return authorization will include the address of where to send your return.

Custom order merchandise is not returnable.

Gift card purchases are not refundable.

Gift certificates are not redeemable for cash.

Unauthorized returns are not accepted.

Merchandise that has been altered in any way by the customer is not returnable.

Merchandise that has been altered in any way by the customer will almost always result in a void of warranty by the designer of the piece(s).

Merchandise in new and unworn condition for return past 14 days of delivery date to customer will be considered for a merchandise credit or exchange minus costs of shipping and any international shipping costs (if applicable) on a case-by-case basis. Please email us at talismanjeweler@gmail.com for consideration up to 60 days from the date of the merchandise purchase, only.